The improvement guide : a practical approach to enhancing organizational performance [printed text] / Gerald J. Langley
, Author ; Kevin M. Nolan
, Author ; Thomas W. Nolan
; Clifford L. Norman
; Lloyd P. Provost
. - San Francisco : Jossey-Bass
, 1996 . - xxix, 370 p. ; 24 cm.. - (The Jossey-Bass business & management series
: English (eng
HD 58.9 Organizational effectiveness -- General works
Organizational effectiveness ; Organizational Innovation ; Quality control
||Based on W. Edwards Deming's model, this guide offers an integrated approach to testing and improvement?one that is designed to deliver quick and substantial results. Using simple stories to illustrate core ideas, the authors?all active consultants?introduce a new, flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas?manufacturing, government, and schools?to present a practical tool kit of ideas, examples, and applications. What's more, they've included a Resource Guide to Change Concepts so even beginners can utilize the tested techniques of some of the world's most experienced practitioners.
||Introduction: The Science and Art of Improvement. -- INTRODUCTION TO IMPROVEMENT. -- A Model for Improvement. -- Skills to Support Improvement. -- Examples of Improvement Efforts. -- METHODS FOR IMPROVEMENT. -- Using the Model for Improvement. -- Developing a Change. -- Testing a Change. -- Implementing a Change. -- Case Studies of Improvement Efforts. -- AN INTEGRATED APPROACH TO IMPROVEMENT. -- Integrating Improvement to Increase Value. -- Eliminating Quality Problems. -- Reducing Costs while Maintaining or Improving Quality. -- Expanding Customer Expectations to Increase Demand. -- Guidance for Leaders: A Resource Guide to Change Concepts and Applications: -- Appendix A. Eliminate Waste. -- Appendix B. Improve Work Flow. -- Appendix C. Optimize Inventory. -- Appendix D. Change the Work Environment. -- Appendix E. Enhance the Producer/Customer Relationship. -- Appendix F. Manage Time. -- Appendix G. Manage Variation. -- Appendix H. Design Systems to Avoid Mistakes. -- Appendix I. Focus on a Product/Service.