From this page you can:
Author John Seddon
Available item(s) by this author
Add the result to your basket Make a suggestion Refine your search Apply to external sources
Systems thinking in the public sector / John Seddon / Axminster : Triarchy Press (2008)
Systems thinking in the public sector : the failure to reform regime-- and a manifesto for a better way [printed text] / John Seddon, Author . - Axminster : Triarchy Press, 2008 . - iv, 216 p. : ill. ; 25 cm.
ISBN : 978-0-9550081-8-4 : € 25,00
Languages : English
Great Britain ; Public administration ; Public Policy ; Systems Theory
JN 318 Political institutions and public administration (Europe)
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined.
But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector.
John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted.
In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently.
Record link: http://kce.docressources.info/index.php?lvl=notice_display&id=2913
HoldPlace a hold on this item
Barcode Call number Media type Location Section Status 10273-02473 JN 318 / SED Book KCE Library (10.124) Available
Readers who borrowed this document also borrowed:
Child and Adolescent Mental Health Services Richardson, Greg Synthesizing qualitative research Hannes, Karin Diagnostic and statistical manual of mental disorders American Psychiatric Association. Task Force on DSM-IV Modelontwikkeling voor de economische evaluatie van welzijns Ackaert, Sylvie Handbook of counseling and psychotherapy in an international context Gielen, Uwe P. Scoping review of the effectiveness of mental health services Jepson, Ruth Studying public policy Howlett, Michael Diagnostic and statistical manual of mental disorders American Psychiatric Association Nonfusion technologies in spine surgery Szpalski, Marek Kansen voor kinderen Crombez, John Participatie Van Damme, J.